FAQ's
Yes there is, please contact our Customer Support Team to find out what package is right for you. You can contact them at : csupport@itech.pk
You certainly can. You are provided with a digital Installation manual along with your device. It explains the complete installation process step by step. If you are still having trouble installing, please contact our Technical Support Team and we will help you install it right away. You can contact them at : tsupport@itech.pk or for a nominal fee we will install it for you.
Our devices support IP and SIM based service. You do not have to insert a SIM card to make it function. Just plug an Ethernet cable from your internet Wifi router and you are done.
You have to be 18 and above with a valid Pakistani National ID card and have to provide the address where the device will be installed. These are requirements from Pakistan Telecommunications Authority that we have to fulfill. For any information about requirements please contact our Customer Support Team at : csupport@itech.pk
Yes you can, please contact our Technical Support Team to find out which Locks are compatible. Do not worry, you will have a list to choose from. You can contact them at : tsupport@itech.pk
At this time we are not offering these services. We hope to expand into these areas as soon as our presence across Pakistan increases.
It surely will help you. We are working with Insurers to provide their clients a safer living and working environment.
We recommend to most clients to start off with limited sensors because you will need time to use VESTA according to your lifestyle. As your start automating VESTA, we hope you will want to automate more of your daily workloads to save you money , energy and precious time.
VESTA communicates with you over email, MMS and SMS. If you have a SIM card inserted, you should be able to get alerts through SMS. If you do not have a SIM card inserted then the Email notification will be sent to the ID you have mentioned in your configuration settings via DSL connection.
We pride our system to give its customers complete privacy. No one other than you has access to your records.
Yes there is but we hope you will never use this policy. In case you do, please contact our Customer Support Department to get more information. You can contact them at : csupport@itech.pk
We are currently building that for our clients. You may however contact our Technical Support Team for service related issues at any time. You can contact them at : tsupport@itech.pk
The multiple apps being used globally for VESTA shows its presence around the world. You can download the VESTA Home 2 EU App for Android and IOS. The other Apps will not register you because they are designated for other countries. If you have any other queries regarding installations please feel free to contact our Technical Support Team at : tsupport@itech.pk
The Control Panel immediately sends out an alert informing you of a possible jamming of the device.
Please contact our Technical Support Team and they will be more than happy to serve you at: tsupport@itech.pk
We are very happy to announce that the ML Series Control Panels support Amazon Echo. Most models are supported but you can check with us to confirm which one is not working with ML Series. We plan to provide support for other Control Panel models in the future.
We are currently building our relationships with multiple resellers across the country so that you can have access to our services for demo purposes. Contact us to find out where you can find the Display center for VESTA Series. We will soon be creating a link on the website for Display Centers across Pakistan.
